Availability of a certificate for the provision of hotel services, issued by the State Unitary Enterprise "Center for Certification of Tourist Services";

The following are invited to participate in the Prize:

Accommodation facilities of all categories and types, applications for some nominations can also be submitted by individuals - managers of hotel enterprises and hotel chains. Companies that supply goods or services to the Horeca industry take part in the Supplier of the Year nomination.

Award audience:

The award brings together owners and top management of chain and individual hotels, general directors of international chains, hotel operators, experts, consultants, public and specialized organizations.

Methodology and nominations:

Hotels will independently apply for participation in the Award. The number of nominees is not limited. After registration, hotels create a special presentation, taking into account the profile of the nomination, and also provide additional materials for the evaluation of the hotel by the Award jury. The jury's assessment is 50% of the nominee's final result. The assessment will be based on ratings according to the E-mehmon, silkroad system in international and local online booking systems.

An application for participation in the Award can be submitted by a hotel in the Republic of Uzbekistan that has been operating for more than 30 days. The number of Award nominees is not limited.

To participate in the Award, a hotel must submit an application for participation.

Submitting an application for participation in the Award implies:

the hotel's agreement with the rules of the Award;

permission to use text and graphic information provided by the hotel within the framework of organizing and holding the Award.

Applications for participation are accepted from September 13, 2023. After submitting the application, the hotel will be provided with a login and password to access your personal account.

The presentation and additional materials must be provided to the Organizer in the hotel's personal account within 10 days after submitting the application.

The hotel can be nominated in 3 categories.

Information for the jury's evaluation is provided in the form of an online presentation in Russian in a personal account, with a password and login provided to each participant separately.

1.THE BEST ECO-HOTEL

This category evaluates hotels whose activities are based on the principles of environmental responsibility and sustainable development. Key criteria include energy efficiency, the use of renewable energy sources, environmentally friendly materials and technologies, resource conservation programs, and waste recycling. The presence of eco-infrastructure is welcome: a restaurant with organic products, eco-routes, and outdoor recreation areas. The atmosphere of the hotel should contribute to a harmonious stay and the formation of an ecological culture among guests.

2.THE BEST HOTEL LOCATED ON THE TERRITORY OF A CULTURAL HERITAGE SITE

This category evaluates hotels located in historic buildings or on the territory of cultural heritage sites. The criteria are preservation of architectural authenticity, a harmonious combination of historical appearance and modern comfort, and careful treatment of cultural values. Themed interiors that emphasize the uniqueness of the heritage and create a special atmosphere are welcome.

3.THE BEST HOTEL CONCEPT FOR PEOPLE WITH DISABILITIES

This category evaluates hotels that provide comfortable and accessible conditions for guests with disabilities. The criteria include the availability of a barrier-free environment, equipped rooms and sanitary areas, accessible elevators, and public spaces. The availability of specialized services and staff trained to work with this category of guests is welcome.

4.THE BEST SMALL HOTEL IN TASHKENT

This category evaluates hotels in Tashkent with no more than 50 and no fewer than 16 rooms. Small hotels offer guests personalized service combined with comfortable rooms and a range of additional services. Free Wi-Fi throughout the hotel, a loyalty program, the ability to book rooms via the website and by phone, parking, proximity to local attractions, the city's business center, a fitness center, a swimming pool, a coffee machine, and 24-hour service.

5.THE BEST BUSINESS HOTEL IN TASHKENT

This category evaluates hotels located in the business districts of the capital. The criteria include the availability of a developed social and business infrastructure, a business room, a wide range of conference services, an à la carte restaurant and a 24-hour dining facility, transfer services, and parking. Conference rooms, meeting rooms, and modern equipment for business events are required. Wi-Fi must be free, high-speed, and uninterrupted throughout the hotel.

6.THE BEST BUSINESS HOTEL IN THE REGION

This category evaluates hotels that provide business guests with a high level of comfort and services outside the capital. Important criteria include a convenient location in the center of the region's business life, the availability of a business room, conference rooms and meeting rooms, modern equipment for events, transfer services, and parking. A prerequisite is the availability of an à la carte restaurant and a 24-hour dining facility. Wi-Fi access must be free, stable, and high-speed throughout the hotel.

7.THE BEST MINI-HOTEL

This category evaluates small hotels in the capital with no more than 15 rooms. Mini-hotels must offer personalized service, comfortable rooms, and additional amenities. The criteria include Wi-Fi throughout the premises, a loyalty program, online and telephone booking options, parking, and a convenient location near the business center or city attractions.

8.THE BEST BOUTIQUE HOTEL

This category evaluates boutique hotels in the capital—small hotels with exclusive interiors, personalized service, and unique concepts. As a rule, such hotels are not part of international hotel chains and offer guests a special atmosphere.

9.THE BEST SPA HOTEL

This category evaluates hotels offering advanced spa and wellness facilities. Criteria include the availability of swimming pools, saunas, massage and treatment rooms, wellness programs, and highly professional staff. A comprehensive approach to guest relaxation and recovery is encouraged.

10.THE BEST APARTMENT HOTEL

This category evaluates hotels whose rooms consist of apartments. Rooms are expected to have a kitchen. The size of rooms in an apart-hotel often exceeds the standard size of a hotel room. The hotel concept allows for more than two people to be accommodated in Standard rooms.

11.THE BEST CITY HOTEL IN TASHKENT

This category evaluates city hotels in the capital that cater to tourists and business guests. The criteria include a convenient location close to business and cultural attractions, well-developed infrastructure, modern rooms, a high level of service, and Wi-Fi access throughout the hotel.

12.THE BEST CITY HOTEL IN THE REGION

This category evaluates city hotels in the regions that provide guests with a comfortable stay during business and leisure trips. Particular attention is paid to the location in the center of city life, the quality of service, infrastructure for leisure and work, as well as stable Wi-Fi throughout the premises.

13.THE BEST MICE HOTEL IN TASHKENT

This category evaluates hotels in the capital that offer a wide range of services for conferences, forums, and business meetings. Important criteria include the availability of rooms of various sizes, modern technical equipment, comfortable meeting rooms, catering, and a high level of service.

14.THE BEST MICE HOTEL IN THE REGION

This category evaluates regional hotels with developed MICE infrastructure. The criteria include flexible options for hosting events of various formats, the availability of modern equipment, professional support, and additional services for business guests

15.THE BEST HOTEL DESIGN

This category evaluates hotels that stand out for their original architectural and design solutions. The criteria include uniqueness of concept, harmonious combination of style and functionality, thoughtful interior design and guest areas, and use of modern technologies and materials. An important aspect is the creation of an atmosphere that reflects the hotel's individuality and leaves a lasting impression on guests.

16.BEST COUNTRYSIDE HOTEL

This category evaluates country hotels located within 100 km of the city center. The criteria include the availability of developed infrastructure for active and peaceful recreation, children's play areas, and a swimming pool. Additional services for family and corporate leisure, as well as well-maintained grounds for outdoor recreation, are welcome.

17.THE BEST SAFE GUEST HOUSE

This category evaluates guest houses that provide a high level of safety for guests. The main criteria are the presence of video surveillance, security, fire protection, sanitary reliability, and comfortable living conditions for guests.

18.THE BEST HOSTEL

This category evaluates establishments that, despite being budget accommodations, provide guests with all the basic amenities. The key criteria are cleanliness, comfortable sleeping arrangements, the availability of common areas and kitchen facilities, Wi-Fi access, as well as a friendly atmosphere and comfortable conditions.

19.THE BEST BREAKFAST IN A HOTEL IN TASHKENT

This category evaluates the quality and variety of breakfasts offered at hotels in the capital. The key criteria are the freshness of the products, the balance of the menu, the harmonious combination of national and international dishes, and the high level of guest service, both in the buffet and à la carte formats.


20.THE BEST HOTEL RESTAURANT

This nomination is intended for hotel restaurants that demonstrate a high level of cuisine and service. The variety of the menu, the originality of the concept, the professionalism of the chef and team, the atmosphere of the establishment, and the quality of service are all taken into account.

21.THE BEST HOTEL SUPPLIER

The aim of this nomination is to identify reliable and effective suppliers for the hospitality industry. Participants are companies that provide goods and services for the HoReCa segment, distinguished by their quality, stability, and contribution to market development.

22.THE BEST EDUCATIONAL INSTITUTION FOR TRAINING PERSONNEL

This category evaluates educational institutions that train specialists for the hotel and tourism industry. The criteria are the quality of educational programs, practical training in real hotels, modern teaching methods, and successful employment of graduates.

23.THE BEST F&B MANAGER

This category evaluates managers responsible for organizing food and beverage services. The main criteria are professionalism, the ability to create concepts for hotel restaurants and bars, effective team management, the introduction of new service standards, and quality control.

24.THE BEST RECEPTION AND ACCOMMODATION MANAGER

This category evaluates reception and accommodation service employees (administrators) of hotels and other accommodation facilities with at least three years of experience in the relevant position and education in the specialty of the position held (preferably with a qualification level in accordance with PP-4939 dated December 31, 2020).

25.THE BEST HOUSEKEEPING MANAGER

This award recognizes specialists who ensure high standards of cleanliness and comfort in the hotel. Key criteria include team organization, implementation of effective cleaning technologies, and attention to details that contribute to guest comfort.

26.THE BEST SALES DIRECTOR

This award is presented to managers who have achieved significant results in promoting the hotel. Strategic thinking, sales growth, work with partners, and contribution to strengthening the hotel's image are taken into account.


27.THE BEST CHEF

This category evaluates chefs who create signature cuisine and set the gastronomic standard for the hotel. The criteria are skill, originality of dishes, use of local products, and the ability to effectively manage the kitchen team.


28.THE BEST HOTEL CONFECTIONER

This category recognizes confectioners who turn desserts into the hotel's calling card. The main criteria are creativity, quality of execution, variety of assortment, and the ability to surprise guests with sweet masterpieces.

29.THE BEST GENERAL MANAGER

This category evaluates hotel managers who hold the position of general manager or director of any type of hotel, from large hotels to boutique or apartment hotels. The main criteria are at least three years of experience in this position, relevant education, and successful hotel performance indicators (ADR, RevPAR, etc.). Candidates may be nominated by the owner or the hotel staff.

30.OPENING OF THE YEAR

This category evaluates new hotel facilities and hospitality industry projects that opened during the year. The criteria are uniqueness of concept, quality of services provided, popularity among guests, and contribution to the development of the tourism market.

31.THE BEST UZBEK RESTAURANT BRAND ABROAD

This category evaluates restaurants that represent Uzbek cuisine outside the country and contribute to the promotion of national gastronomic traditions abroad. The main criteria are the authenticity of recipes, the quality of ingredients, and adherence to traditional cooking methods. The atmosphere of the restaurant, reflecting the culture and spirit of Uzbek hospitality, the level of service, and the professionalism of the staff are also taken into account. The restaurant's contribution to the popularization of Uzbek cuisine through cultural events, master classes, participation in gastronomic festivals, and the formation of a positive image of Uzbekistan on the international arena is also welcomed.

32.THE BEST TOUR OPERATOR - LEADER IN TOURIST ACCOMMODATION

This category evaluates tour operators that provide the largest volume of tourist accommodation in the country. The key criteria are the total number of guests accommodated, the stability of tourist flow, and its growth dynamics. The quality of the tour operator's interaction with hotels, the efficiency of logistics, and the organization of tourist accommodation are taken into account. Sustainable partnerships with accommodation facilities and the company's contribution to the development of domestic and inbound tourism are welcomed.

33.THE BEST FAMILY RESTAURANT - A FAMILY TRADITION OF TASTE

This category evaluates restaurants that create comfortable conditions for family vacations. The main criteria are a varied and balanced menu for adults and children, a high level of service, and attention to the needs of each age group. The presence of a children's area or entertainment program, safety of the space, and a friendly atmosphere are also taken into account. Family events and initiatives that promote traditions of hospitality are welcome.

34.THE BEST RESTAURANT OF NATIONAL AND AUTHENTIC CUISINE

This category evaluates restaurants that preserve and promote national gastronomic traditions. The main criteria are the authenticity of recipes, the quality of the products used, and adherence to traditional cooking methods. The atmosphere of the establishment, reflecting cultural heritage, the level of service, and the professionalism of the staff are also taken into account. National décor, a lively culture of hospitality, and participation in promoting local cuisine through events, master classes, and themed programs are welcome.

35.THE BEST SANATORIUM IN UZBEKISTAN

The sanatorium must provide comprehensive medical and wellness services: licensed medical programs and specialized medical services, comfortable guest rooms, round-the-clock service, free Wi-Fi, and access to spa/physiotherapy treatments. It should be located in a region with natural healing resources (mineral waters, a healing climate) and provide a modern level of service (e.g., online booking, transfer, parking).

36.BEST NATIONAL BRAND HOTEL PRESENTED ABROAD

This category evaluates national brand hotels that successfully represent their country abroad. Hotels must demonstrate a unique national style, a high level of service, and compliance with international hospitality standards. Important criteria include the preservation of elements of national culture in design and concept, high-quality personalized service, stable Wi-Fi, convenient booking channels (via website, international platforms, or telephone), loyalty programs, and a positive reputation among foreign guests and partners.

37.BEST HOTEL SECURITY MANAGER

This category evaluates hotel security managers with relevant education or special qualifications. The evaluation takes into account professional competence, the ability to organize the work of the service, incident prevention and avoidance, the quality of response in complex situations, compliance with regulatory requirements, and contributions to improving the level of security and service culture in the hotel.

Evaluation of the Prize jury - 50%

Rating of the international rating agency TrustYou – 50%